Frequently asked questions

Because your car stays with you.

No need to leave it overnight, no need to come back the next day, and no parking stress. SteerSafe is not a taxi or ride-hailing app: we don’t send you a car, we send a professional driver who drives you in your own.

No. Your car stays with you at all times. Your driver drives you, and your car, to your destination.

Yes, but on demand.

You get the experience of a chauffeur without hiring one full-time. Request a driver for right now, or schedule one ahead in the app.

If a driver is close by, they walk to you. Otherwise a SteerSafe transport driver drops them off at your pickup point.

Getting the driver to you is already included in the price you see before you confirm, and after your trip we collect the driver. There is nothing for you to arrange.

Usually a minute or two. Your driver meets you at your car, you share the PIN from your app, and you are on your way.

Yes. Schedule a driver in the app for any time at least 15 minutes ahead: after a dinner, a wedding or a long day. You can cancel a scheduled ride from the app.

Yes. Your trip is coordinated in real time from start to finish. You can follow your driver on the map as they come to you, and see your trip progress as you go.

You can ask your driver for extra stops. Because the final fare is based on the actual distance and time of the trip, the stops are simply part of your journey.

If your driver waits for you at a stop, the app shows that the wait has started, and those minutes are billed like any other trip minute.

Yes. Change it in the app at any point of the trip, and your driver is told straight away. The new destination needs to be inside the area we cover.

Your final fare follows the trip you actually take, so a further destination costs more and a closer one costs less.

Yes, once, before your first trip. In the app, add the make, model, year, colour, plate and gearbox, four photos (front, back and both sides), and the car’s registration and insurance.

Our team checks the car and approves it, and then you can book with it. If the registration or insurance expires, the app reminds you to update it before you can book again.

Your driver sees the car’s details and front photo so they can find it. Your registration and insurance are never shown to drivers.

It depends on the driver. When you add your car you choose automatic or manual, and drivers see it before they accept. A driver who doesn’t drive manual can decline, and your request goes to the next driver.

Please choose the gearbox correctly, so the driver who arrives is one who can drive your car.

Since it’s your own car, your belongings stay with you.

SteerSafe drives in Amman.

The app tells you whether your pickup point and destination are covered before you request.

Your driver will handle the entire trip professionally. Your safety and comfort are the priority.

Yes. You are not driving, a licensed driver is operating your vehicle.

This makes it a responsible and safe alternative to driving under the influence.

You receive an estimate before the trip. Final pricing is based on the actual distance and time.

The estimate includes getting your driver to you and back again after your trip, and taxes are included.

Only if the trip becomes longer than expected: traffic, a different route, a stop where your driver waits for you, or a new destination.

If it’s shorter, you pay less.

Then you pay nothing. No driver means no charge.

Yes. Cancelling is free while we look for a driver, and for a short grace period after a driver accepts.

After that a cancellation fee may apply, and a larger one once your driver has reached your car. The app always tells you whether a fee applies before you confirm the cancellation.

Pay in cash, or with a saved card where available. You choose before you confirm the request.

No, tipping is optional but always appreciated.

Yes. After every trip we email you a receipt with the route, the driver and car, the distance and time, and the fare line by line, including tax. You get one for a cancellation that was charged too.

Every trip is also in the app, with its final fare.

Every customer has a personal invite code under Invite friends in the app. Share it with a friend.

Your friend enters it before their first trip and gets a discount code straight away. When they complete their first paid trip, you get a discount code too.

Reward codes are for one trip, and you add them at booking like any promo code.

Independent, verified drivers who meet SteerSafe standards for professionalism and safety.

Yes, all drivers go through a screening process. Our team reviews each driver’s driving licence, national ID and non-criminal record certificate before their first trip.

Absolutely. Every driver must hold a valid driver’s license and meet SteerSafe’s verification requirements before being approved.

The app shows your driver before they arrive and gives you a verification PIN. Your trip only starts once you share that PIN with your driver at your car.

All drivers go through a verification and approval process.

Trips are coordinated and monitored to ensure a secure experience.

Vehicle insurance follows the car, not the driver.

However, we recommend checking your individual policy for specific terms.

SteerSafe operates with strict accountability procedures.

Support is available, and every trip is documented.

Support is available, and trips are monitored. Message our support team from the trip screen in the app, or contact us on WhatsApp.

No. Drivers are trained to be discreet, respectful, and professional at all times.

Not as a SteerSafe driver: you drive the customer’s car, and our transport drivers move you between jobs.

If you have your own car, you can join as a transport driver instead.

Yes. Hotels, lounges, and clubs can integrate SteerSafe as a guest service. So can restaurants, event venues, valet operators and companies.

You can delete your customer or driver account from inside the app, under Settings.