Privacy policy

SteerSafe respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use, share and protect it, and the choices you have. It applies to the SteerSafe customer app, the SteerSafe driver app, our website, our support channels and related services (together, the "Platform"). By using the Platform you agree to the practices described here.

1. About SteerSafe

SteerSafe is a designated-driver service. A vetted driver comes to the customer and drives them home in the customer's own car. A Driver reaches the customer on foot or is brought there by a Transport-Driver, an approved driver who uses their own car. SteerSafe is the controller of the personal information described in this policy. Words that start with a capital letter have the meaning given in our Terms and Conditions.

2. Information We Collect

2.1 Account information. Name, phone number, email address, country, password (stored only in protected, hashed form), profile photo if you add one, account type (customer, driver or staff), language preference, account status, and whether your phone number has been verified.

2.2 Customer information. Pickup and destination locations, saved places, trip requests, scheduled rides and trip history, ratings and reports you submit, promo code use, payment method type and payment status, and your messages with support.

2.3 Vehicle information. For each car you register: make, model, year, colour, plate number, transmission, four photographs, registration and insurance documents with their expiry dates, and the result of our review (approved, rejected or suspended, with the reason).

2.4 Driver and Transport-Driver information. Name, contact details, profile photo, driver's licence details, national ID, criminal record certificate and other verification documents, and for Transport-Drivers their car details and documents. We also collect availability and online status, accepted, declined and completed trips and tasks, earnings, balances and payout records, ratings and support records.

2.5 Location information. Your pickup and destination. For customers, the app shares your position while it is open: once when you open the app and then about every 45 seconds, so that we can show nearby cars and understand demand. The customer app does not track you in the background. For Drivers and Transport-Drivers, the app shares live location, including in the background, while they are online or working on a trip. We also collect route and trip tracking data, estimated arrival times and distance data used to calculate fares.

2.6 Trip information. Trip start and end times, route, distance, waiting time, cancellations, the fare estimate and final fare, PIN verification, ratings, incident reports, and photographs or evidence submitted with a complaint or claim.

2.7 Payment information. Payment method type, payment status, fare amounts, cancellation fees, discounts, refunds and balances between Drivers and SteerSafe. Trips are currently paid in cash. We do not store full card numbers; if card payments are introduced they will be handled by a secure payment provider.

2.8 Device and technical information. Device type, operating system, app version, IP address, language settings, crash and error logs, login and security events, and activity data needed to run and protect the Platform. We store sign-in tokens securely on your device.

2.9 Communications. Messages with support, complaints, feedback, reviews and ratings, and the notifications we send you.

3. How We Use Your Information

We use personal information to:

• Create and manage accounts, and verify users, drivers and vehicles.
• Match customers with Drivers, show arrival status and operate Trips.
• Calculate fares, record payments, fees and balances, and apply promo codes.
• Review and approve customer vehicles and driver documents.
• Provide support and handle complaints, disputes, incidents and claims.
• Keep users and drivers safe, including tracking Trips and responding to emergencies.
• Detect and prevent fraud, abuse, fake accounts and unsafe activity, including repeated no-shows.
• Show Drivers where demand is high, using approximate and combined location data.
• Maintain, secure and improve the Platform and our services.
• Send service messages and, where permitted, promotional messages.
• Comply with legal, tax, insurance and regulatory obligations and enforce our Terms and Conditions.

4. How We Share Information

We do not sell your personal information. We share it only when necessary:

4.1 Between customers and Drivers. To complete a Trip we share limited information. The Driver sees your first name, pickup and destination, Trip status, and the details of your registered Vehicle (make, model, year, colour, plate number, transmission and front photograph) so that they can find it. You see the Driver's name, photo, rating and live position. Your registration and insurance documents are never shown to Drivers. Customers do not see Transport-Drivers' details.

4.2 Service providers. Trusted providers that help us operate the Platform, such as hosting, maps, address search and weather services, email and SMS delivery, push notifications, analytics and crash reporting, payment processing and customer support tools. They may use information only to provide services to us.

4.3 Legal and safety reasons. Where needed to comply with the law or a lawful request, respond to the police or emergency services, investigate accidents, fraud or safety incidents, support insurance claims, or protect the rights and safety of users, Drivers, SteerSafe and the public.

4.4 Business changes. If SteerSafe is involved in a merger, investment, restructuring or sale of assets, information may be transferred as part of that process.

4.5 SteerSafe staff. Authorised SteerSafe staff may access user, driver, vehicle, trip, payment and service-area information for support, safety, compliance and operations. Access is limited by role and, for most staff, by country.

5. Location Data

Location is essential to SteerSafe. We use pickup and destination locations to quote and complete Trips, Drivers' live location to offer them Trips, show you their arrival time and track Trips, and trip routes to calculate fares and resolve disputes or complaints. You can turn off location permission in your device settings, but the Platform may then not work properly. Drivers' and Transport-Drivers' background location is used only while they are online or working. Route points and location history are deleted automatically after 20 days, unless they are needed for an incident, complaint or legal requirement.

6. Photographs and Documents

Photographs and documents that you upload, including vehicle photographs, registration and insurance documents, driver verification documents and complaint evidence, are used only for the purpose for which they were submitted, unless needed for legal, safety, fraud or insurance reasons. Documents can be viewed only by their owner and by authorised SteerSafe staff. Images are checked and resized when uploaded.

7. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, short-lived sign-in tokens that renew automatically, hashed passwords, role-based access controls, activity logs, limits on repeated requests and monitoring for suspicious activity. No system is completely secure, so we cannot guarantee absolute security. Please protect your login details and sign out on shared devices.

8. Data Retention

We keep personal information for as long as needed to provide the Platform, maintain accounts, complete Trips and payments, resolve disputes, investigate incidents, prevent fraud and meet legal, tax, accounting and insurance requirements. Location history and route points are deleted after 20 days (see section 5). Records of Trips, payments and ratings are kept for financial and safety purposes, as described in section 9. When information is no longer needed we delete or anonymise it.

9. Your Rights, Choices and Account Deletion

Subject to applicable law, you may:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information. You can edit most of it in the app.
• Request deletion of your account and information.
• Withdraw consent where we rely on it, for example for location or marketing.
• Object to or ask us to restrict certain processing.
• Opt out of promotional messages.

You can delete your customer account from the app by confirming your password, or by contacting us. You cannot delete it while you have an active Trip or an open ride request. When a customer account is deleted, we delete your profile, saved places, registered vehicles and their photos and documents, payment methods, support conversations, messages, notifications, scheduled rides and promo code usage. Records of past Trips, payments and ratings are kept for financial, safety and legal reasons, but are no longer linked to you. A driver account with financial or transport history is anonymised rather than deleted: personal data and documents are removed and the account is closed.

For any other request, contact us using the details below. We may need to verify your identity first.

10. Marketing and Service Messages

We send service messages such as Trip updates, Driver arrival updates, Vehicle review results, payment and fee notices, safety notices and account alerts. We may also send offers and announcements where permitted. You can opt out of promotional messages at any time; service messages may still be sent.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to keep the site working, remember preferences, improve performance, support security and measure how visitors use the site. You can control cookies in your browser, but some features may not work if they are disabled. Messages you send through the website's contact forms are delivered to us by email.

12. Children

SteerSafe is not intended for anyone under 18 and we do not knowingly collect information from children. If we learn that we have done so, we will delete it.

13. International Transfers

Our service providers may process information in other countries. Where we transfer personal information abroad, we take reasonable steps to protect it in line with applicable data protection law.

14. Third-Party Services

The Platform relies on third-party services such as maps, address search, weather, hosting, communication tools and app stores. They process information under their own privacy policies, and SteerSafe is not responsible for their practices.

15. Fraud Prevention and Safety Monitoring

We monitor Platform activity to detect fake accounts, payment fraud, promo abuse, unsafe behaviour, suspicious sign-ins, unauthorised access and repeated cancellations or no-shows. This may involve reviewing trip records, device information, location history, payment records, reports and support communications.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published in the app or on our website with a new "Last updated" date. If you keep using the Platform after the update, you accept the revised policy.

17. Contact Us

For privacy questions or requests, or to report a concern:

Email: info@steersafe.net

Website: www.steersafe.net

Company: SteerSafe